Cancellation & Refund Policy

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1. Free Trial Policy

At CV-BY-JD, we believe in letting you experience our service before making any financial commitment. That's why we offer:

• 5 Free Credits for all new users without requiring any payment information
• No credit card required to start using our service
• Full access to all features during your trial

These free credits allow you to test our AI-powered resume builder, ATS scoring, and career mentorship features to ensure they meet your needs before purchasing additional credits.

2. No Refund Policy

Due to the digital nature of our service and the immediate delivery of credits upon purchase, we maintain a strict no-refund policy. This policy applies to:

• All credit packages (Starter, Professional, and Enterprise)
• Partially used credit packages
• Unused credits
• Accidental purchases

3. Why We Have This Policy

Our no-refund policy exists because:

• Instant Delivery: Credits are delivered instantly and can be used immediately
• AI Processing Costs: Each use of our AI features incurs computational costs that cannot be reversed
• Free Trial Offered: We provide ample opportunity to test our service before purchasing
• Digital Service: As a digital service, there are no physical goods to return

4. Before You Purchase

To ensure you're satisfied with your purchase:

• Use your 5 free credits to thoroughly test our service
• Review our pricing and credit packages carefully
• Contact our support team at hi@cv-by-jd.com if you have any questions
• Ensure you understand what each credit provides

5. Cancellation Policy

Since CV-BY-JD operates on a pay-as-you-go credit system rather than subscriptions:

• There are no recurring charges to cancel
• Credits do not expire and remain in your account until used
• You can stop using the service at any time without any cancellation process
• Your account and unused credits will remain available whenever you return

6. Account Deletion

If you wish to delete your account:

• You can request account deletion through your account settings
• Account deletion is permanent and irreversible
• All unused credits will be forfeited upon account deletion
• No refunds will be provided for unused credits when deleting your account

7. Exceptional Circumstances

While we maintain a strict no-refund policy, we may consider exceptions only in cases of:

• Technical errors on our platform that prevented service delivery
• Duplicate charges due to system errors
• Fraudulent transactions (subject to investigation)

Such cases will be reviewed individually by contacting our support team at hi@cv-by-jd.com

8. Payment Disputes

If you have a payment dispute:

• Contact us first at hi@cv-by-jd.com to resolve the issue
• Provide your transaction details and explanation
• Allow 3-5 business days for our team to investigate
• Chargebacks initiated without contacting us may result in account suspension

9. Service Discontinuation

CV-BY-JD is operated by an individual, not a company. In the event of service discontinuation:

• No refunds will be provided for any unused credits
• All user accounts and data will be permanently deleted
• No advance notice may be provided
• The operator assumes no liability for service discontinuation
• Users are advised to use their credits promptly and export data regularly

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our service after any changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Cancellation & Refund Policy, please contact us: