Shipping & Delivery Policy

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1. Digital Service Delivery

CV-BY-JD provides AI-powered resume and career tools delivered entirely online. As a digital service platform, we do not ship any physical products. All our services are accessible immediately through your web browser at cv-by-jd.com.

2. Instant Access

Upon creating your account or purchasing credits, you receive:

• Immediate access to all platform features
• Instant credit delivery - credits are added to your account immediately upon successful payment
• Real-time AI processing - resume generation and optimization happen instantly
• Immediate download - generated resumes and documents are available for download instantly

3. Service Availability

Our digital services are available:

• 24 hours a day, 7 days a week
• From any location with internet access
• On any device with a modern web browser
• Subject to scheduled maintenance (users will be notified in advance)

4. Digital Deliverables

All outputs from our service are delivered digitally:

• Resume Documents: Available for immediate download in multiple formats (PDF, DOCX)
• ATS Scores: Displayed instantly in your dashboard
• AI Recommendations: Provided in real-time through our chat interface
• Career Insights: Accessible immediately through your account

5. No Physical Shipping

Since CV-BY-JD is a purely digital service:

• No physical products are shipped
• No shipping addresses are required
• No shipping fees apply
• No delivery times or delays
• No customs or import duties

6. Account Access Requirements

To access our digital services, you need:

• A valid email address for account creation
• An internet connection
• A modern web browser (Chrome, Firefox, Safari, Edge)
• JavaScript enabled in your browser

7. Service Interruptions

While we strive for 99.9% uptime, service may occasionally be interrupted due to:

• Scheduled maintenance (advance notice provided)
• Emergency maintenance
• Internet connectivity issues
• Force majeure events

During any service interruption, your credits and data remain safe and will be accessible once service is restored.

8. Data Export and Portability

You can access and export your data at any time:

• Download your resumes in multiple formats
• Export your chat history
• Request a full data export through account settings
• All exports are delivered digitally via download links

9. International Access

CV-BY-JD is accessible globally wherever internet access is available. However, users are responsible for ensuring their use of the service complies with local laws and regulations. Service quality may vary based on internet connectivity in different regions.

10. Support Delivery

Customer support is also delivered digitally:

• Email support at hi@cv-by-jd.com
• Response times typically within 24-48 hours
• Support documentation available online
• AI chat assistance available 24/7 within the platform

11. Updates to This Policy

We may update this Shipping & Delivery Policy as our services evolve. Any changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about digital delivery or service access: