Customer Success Manager Resume
Turn customers into advocates
Create a customer success manager resume that demonstrates your ability to drive retention, expansion, and customer satisfaction.
Experience Levels
Key Skills for Customer Success Managers
Relationship Management
Account management, executive relationships, trust building
Retention & Renewal
Churn prevention, renewal management, health scoring
Expansion
Upselling, cross-selling, growth identification
Onboarding
Implementation, training, time-to-value
Product Knowledge
Feature expertise, use case development, best practices
Data & Tools
Gainsight, Salesforce, health metrics, QBRs
ATS Keywords for Customer Success Manager Resumes
Include these keywords in your resume to pass ATS screening systems and catch the attention of hiring managers:
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Sample Resume Bullets: Before & After
Transform generic job descriptions into compelling achievement statements:
Managed customer accounts
Managed portfolio of 50 enterprise accounts ($5M ARR) achieving 95% renewal rate and 120% net revenue retention
Helped customers succeed
Increased customer NPS from 35 to 65 through proactive engagement and structured success planning
Did upselling
Generated $1M in expansion revenue by identifying growth opportunities and aligning solutions to customer goals
Onboarded new customers
Reduced time-to-value by 40% through redesigned onboarding program, improving 90-day retention by 25%
Resume Tips for Customer Success Managers
Lead with retention metrics
Renewal rates, NRR, and churn reduction are key CSM metrics
Show revenue impact
Include expansion revenue, ARR managed, and upsell achievements
Include NPS and CSAT
Customer satisfaction metrics demonstrate your impact on customer health
List CS tools
Gainsight, ChurnZero, Salesforce, and other CS platforms you use
Frequently Asked Questions
What metrics should be on a customer success resume?
Key metrics: retention rate, NRR, churn rate, NPS/CSAT improvement, expansion revenue, ARR managed, customer health scores.
How do I transition from support to customer success?
Highlight proactive work: identifying upsell opportunities, reducing escalations, improving CSAT. Show business impact beyond ticket resolution.
Is CSM experience needed for CSM roles?
Not always. Account management, sales, or support experience transfers well. Focus on relationship building and revenue-focused accomplishments.
Related Resume Examples
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