Contact Us

We're here to help! Get in touch with our support team.

Get in Touch

Email Support

For general inquiries and support:

hi@cv-by-jd.com

Response Time

We typically respond within 24-48 business hours. We're committed to helping you make the most of CV-BY-JD.

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (PST)
Saturday - Sunday: Limited support

Urgent Issues?

For urgent technical issues affecting your ability to use the service, please include "URGENT" in your email subject line.

How Can We Help?

Technical Support

  • Login or account access issues
  • Resume generation problems
  • Credit or payment issues
  • Bug reports

Account & Billing

  • Credit package questions
  • Payment processing
  • Account deletion requests
  • Data export requests

Product Questions

  • How to use specific features
  • Best practices for resume optimization
  • ATS scoring questions
  • Feature requests

Privacy & Security

  • Data privacy concerns
  • GDPR/CCPA requests
  • Security questions
  • Cookie preferences

Before You Contact Us

Many questions can be answered by checking:

Email Tips for Faster Support

To help us assist you quickly, please include:

  • Your account email: The email you use to log into CV-BY-JD.com
  • Clear description: Detailed explanation of your issue or question
  • Screenshots: If applicable, include screenshots of any errors
  • Steps to reproduce: For technical issues, tell us how to recreate the problem
  • Browser and device: Let us know what browser and device you're using

Service Information

Operator: Individual Project (Not a registered company)

Service Name: CV-BY-JD

Service: AI-Powered Resume & Career Tools

Website: cv-by-jd.com

Support Email: hi@cv-by-jd.com

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

← Back to Home